Cancellation & Privacy Policy


Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honoured:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.

If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment, however, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, then we shall discuss the cost implications on a case by case basis.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.


If a treatment is cancelled or deferred at short notice because the client has Covid-19 or has any of the symptoms of Covid-19, any standard cancellation fees will be waivered.  The client will be asked to kindly confirm in writing that their appointment has been canclled or deferred because they have Covid-19 or symptoms of Covid-19.

I am happy to be contacted to discuss any aspect of your treatment during this time.  Please contact me by clicking this link.

Privacy Policy Summary:

  • We only use essential cookies on this website and do not track you across the internet.
  • We only use your information to book an appointment with JW Massage.
  • We store information so that appointments can be managed.
  • We do not share your information with third party organisations.

A copy of your information can be sent to you upon request, please should you wish to do this.

Privacy Policy

This privacy policy is for this website; governs the privacy of its users who choose to use it. It explains how our website we complies with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre-GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer/device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies with the DPA (Data Protection Act 1998) and already complies with the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

What are cookies?

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.

Access to your information, correction, subject access request SAR

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email Powerful Online using the contact information on this website.

We want to make sure that your personal data is accurate and up to date. Feel free to ask us to correct/remove information you feel is inaccurate.

We also want you to know that you have the right to be forgotten. If you would like us to remove your data please contact us using our contact details on this website.

Contact & Communication With Us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

How We Use Your Information

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you or alternately because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. We may use your data for the following purposes:

  • Providing and maintaining your Account
  • Supplying Our products/services to you (We require your personal data in order to enter into a contract with you or to contact you)
  • Personalising and tailoring Our products or services for you
  • Replying to emails, contact form entries, phone messages from you;
  • Supplying you with emails that you have opted into;

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it from our records.

Changes to our Privacy Policy

We may change this privacy policy statement at any time. These changes will take effect immediately. Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified via email or via notifications on our site.

Resources & Further Information