We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honoured:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.
If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment, however, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, then we shall discuss the cost implications on a case by case basis.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.
If a treatment is cancelled or deferred at short notice because the client has Covid-19 or has any of the symptoms of Covid-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been canclled or deferred because they have Covid-19 or symptoms of Covid-19.
I am happy to be contacted to discuss any aspect of your treatment during this time. Please contact me by clicking this link.
- We only use essential cookies on this website and do not track you across the internet.
- We only use your information to book an appointment with JW Massage.
- We store information so that appointments can be managed.
- We do not share your information with third party organisations.
A copy of your information can be sent to you upon request, please email@example.com should you wish to do this.
The DPA & GDPR May 2018
We and this website complies with the DPA (Data Protection Act 1998) and already complies with the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.
What are cookies?
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.
Access to your information, correction, subject access request SAR
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email Powerful Online using the contact information on this website.
We want to make sure that your personal data is accurate and up to date. Feel free to ask us to correct/remove information you feel is inaccurate.
We also want you to know that you have the right to be forgotten. If you would like us to remove your data please contact us using our contact details on this website.
Contact & Communication With Us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.
How We Use Your Information
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you or alternately because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. We may use your data for the following purposes:
- Providing and maintaining your Account
- Supplying Our products/services to you (We require your personal data in order to enter into a contract with you or to contact you)
- Personalising and tailoring Our products or services for you
- Replying to emails, contact form entries, phone messages from you;
- Supplying you with emails that you have opted into;
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it from our records.